Support
Need help with REI? Here's how to reach us and answers to common questions.
Contact
Email support@b12n.app. We respond within 5 business days. REI is a sole-trader product without a paid support contract — please be patient.
When emailing, please include:
- Your iOS version (Settings → General → About → Software Version)
- Your REI build number (Settings → About inside the app)
- A short description of what you were trying to do, what happened, and what you expected to happen
FAQ
Why don't I see DAs near me?
Tap the GPS button on the map. The first time, you'll be prompted for location permission; if you decline, the "near me" filter won't work but you can still search by address. macOS desktop GPS is unreliable (Apple bug) — works correctly on iOS and Android devices.
What's in REI Pro?
REI Pro is a one-time A$14.99 upgrade — no subscription. It unlocks:
- Saved searches — save filter combinations and re-apply them with one tap.
- CSV + PDF export of search results.
- Full history back to 2019 (free tier shows the last 12 months).
- Heatmap overlay on the map showing DA density.
How do I restore my purchase on a new device?
Sign into the new device with the same Apple ID. Open REI → Settings → Restore Purchases. Apple's IAP system will re-issue your entitlement.
Does Family Sharing work?
Yes. The IAP product is configured with Family Sharing enabled, so once you've purchased, members of your Apple Family can install REI and tap Restore Purchases to inherit Pro entitlement.
Why is the data different from the council website?
REI uses the NSW Planning Portal API, which is the council-aggregated source feeding the same data back to councils. There's typically a 0–24 hour lag between a council's website and the Portal. For active applications, double-check the council site for the latest status.
Is this council-affiliated or official?
No. REI is an independent third-party app that consumes the public NSW Planning Portal API. We have no affiliation with NSW Government or any individual council.
How do I delete my data?
Uninstall the app — that removes everything stored on your device. There is no server-side account to delete.
If you've made an in-app purchase, Apple retains the receipt under their own retention policy; that's outside our control.
If you'd like us to forward an analytics-deletion request to Aptabase or Sentry, email support@b12n.app.
App Store reviews
App Store reviews are public; please use them for general feedback. For bug reports, please email instead so we can ask follow-up questions about your specific build and device.
Build version
Find your build number in Settings → About inside the app. Mention it when emailing — most bugs are version-specific.